Terms of Business

Runway Accountants Limited is a company registered in England and Wales. Our registered office is at Field Maple Barn, Weston Green Road, Weston Longville, Norfolk, NR9 5LA.

We are a licensed member of the Association of Chartered Certified Accountants (ACCA) and are bound by its ethical and professional standards.

The services we provide to you will be set out in an engagement letter agreed between us. These may include, but are not limited to: bookkeeping, management accounts, payroll, VAT returns, statutory accounts, corporation tax, self-assessment, R&D tax credits, advisory, and CFO services.

We will not be responsible for any services not expressly included in the engagement letter. If you require additional services, please let us know and we will confirm whether and on what terms we can assist.

We will carry out our work with reasonable skill and care, in accordance with applicable professional standards.

You agree to:

• Provide us with complete, accurate, and timely information needed to carry out our services.
• Inform us promptly of any changes to your business, financial circumstances, or other information relevant to the services we provide.
• Review and approve any documents or returns we prepare before submission, where applicable.
• Maintain proper financial records and provide us with access to them as required.
• Meet your statutory deadlines — we will assist you in doing so, but ultimate responsibility for compliance rests with you.

We rely on the information you provide. We are not responsible for errors or omissions arising from inaccurate or incomplete information supplied by you.

Our fees are set out in your engagement letter. We typically operate on a fixed monthly subscription, the details of which will be agreed at the start of the engagement.

Fees are reviewed periodically and we will give you reasonable notice of any changes. Ad hoc or out-of-scope work will be quoted separately before commencement.

Invoices are due within 14 days of issue unless otherwise agreed. We reserve the right to charge interest on overdue amounts at the statutory rate, and to suspend services where invoices remain unpaid for more than 30 days.

We may require payment on account for new clients or for significant pieces of work.

We treat all client information as strictly confidential. We will not disclose your personal or business information to third parties except:

• Where required by law, regulation, or professional obligation (for example, HMRC, Companies House, or our professional body).
• Where you have given us your consent.
• Where we use third-party service providers who process data on our behalf under appropriate agreements.

Our confidentiality obligations survive the termination of this engagement.

As a regulated accountancy firm, we are required to comply with the UK Money Laundering Regulations. Before commencing work, we will verify your identity and the identity of any beneficial owners, as required by law.

We are obliged to report knowledge or suspicion of money laundering to the National Crime Agency (NCA). If such a report is required, we may be prevented by law from informing you that it has been made.

We are members of the ACCA and are bound by its Code of Ethics and Conduct. In the event of a conflict of interest that cannot be managed, we will inform you and may need to cease acting.

We maintain professional indemnity insurance in accordance with our regulatory requirements.

All working papers, methodologies, templates, and processes developed by Runway remain our intellectual property. Documents prepared specifically for you — such as accounts, tax returns, and financial models — are provided for your use and are your property once fees are settled.

Our liability to you arising out of or in connection with our services — whether in contract, tort (including negligence), or otherwise — is limited to the greater of:

• The fees paid to us in the 12 months prior to the claim arising; or
• £1,000,000 (one million pounds), subject to our professional indemnity insurance cover.

We are not liable for any indirect, consequential, or economic loss, including loss of profit, business, or opportunity. This limitation does not apply to liability for death or personal injury caused by our negligence, or for fraud.

We are not responsible for decisions you make based on advice provided without full and accurate information, or where you have not followed advice we have given.

Either party may terminate the engagement by giving one month's written notice. Notice should be sent to hello@runwayaccountants.co.uk.

We reserve the right to terminate immediately if: fees remain unpaid for more than 30 days; you provide false or misleading information; or continuing the engagement would cause us to breach our professional obligations.

On termination, you remain liable for fees for work completed up to the termination date. We will provide reasonable handover assistance to a successor adviser, subject to outstanding amounts being settled.

We are committed to providing a high-quality service. If you are unhappy with any aspect of our work, please raise it with us in the first instance by contacting hello@runwayaccountants.co.uk. We will acknowledge your complaint within 5 business days and aim to resolve it within 28 days.

If we cannot resolve the matter, you may be able to refer it to the ACCA or to an alternative dispute resolution scheme. We will provide details of these options on request.

These terms and any dispute or claim arising out of them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to resolve any disputes.

We may update these terms from time to time. We will notify existing clients of material changes with reasonable notice. Continued engagement with us after notice of changes constitutes acceptance of the updated terms.

Runway Accountants Limited
Field Maple Barn, Weston Green Road
Weston Longville, Norfolk, NR9 5LA
hello@runwayaccountants.co.uk